RETURN AND REFUND POLICY

Warranty Details

Our warranty is provided solely to the original purchaser and covers manufacturing defects under normal use conditions. This warranty does not cover issues resulting from misuse, improper installation, unauthorised modifications, or failure to follow our installation guidelines.

1. Warranty Coverage

● UPVC Components: Warranted for 10 years from the date of delivery against manufacturing defects.

● Glass: Warranted for 5 years from the date of delivery against manufacturing defects.

● Hardware: Warranted for 1 year from the date of delivery against manufacturing defects.

2. Exclusions

This warranty does not cover:

● Damage or deterioration resulting from misuse, abuse, or improper installation.

● Normal wear and tear, accidental damage, or modifications not approved by us.

● Any issues arising from failure to consult the provided installation and maintenance guidelines.

3. Warranty Claim Process

To submit a warranty claim:

1. Notification: Contact our customer service team within the applicable warranty period at the contact details provided above.

2. Documentation: Supply your order number, a detailed description of the defect, and supporting photographs or documentation.

3. Inspection: We reserve the right to inspect the product to verify the defect before determining the validity of the claim.

4. Resolution: If a manufacturing defect is confirmed, we will, at our discretion, repair, replace, or refund the defective product or component.

4. Limitation of Warranty

This warranty is the sole and exclusive remedy for any manufacturing defects and is provided in lieu of all other warranties, whether expressed or implied. Our total liability under this warranty is limited to the repair, replacement, or refund of the defective product or component.