RETURN AND REFUND POLICY

Warranty Details

Our warranty is provided solely to the original purchaser and covers manufacturing defects under normal use conditions. This warranty does not cover issues resulting from misuse, improper installation, unauthorised modifications, or failure to follow our installation guidelines.

1. Warranty Coverage

● UPVC Components: Warranted for 10 years from the date of delivery against manufacturing defects.

● Glass: Warranted for 5 years from the date of delivery against manufacturing defects.

● Hardware: Warranted for 1 year from the date of delivery against manufacturing defects.

2. Exclusions

This warranty does not cover:

● Damage or deterioration resulting from misuse, abuse, or improper installation.

● Normal wear and tear, accidental damage, or modifications not approved by us.

● Any issues arising from failure to consult the provided installation and maintenance guidelines.

3. Warranty Claim Process

To submit a warranty claim:

1. Notification: Contact our customer service team within the applicable warranty period at the contact details provided above.

2. Documentation: Supply your order number, a detailed description of the defect, and supporting photographs or documentation.

3. Inspection: We reserve the right to inspect the product to verify the defect before determining the validity of the claim.

4. Resolution: If a manufacturing defect is confirmed, we will, at our discretion, repair, replace, or refund the defective product or component.

4. Limitation of Warranty

This warranty is the sole and exclusive remedy for any manufacturing defects and is provided in lieu of all other warranties, whether expressed or implied. Our total liability under this warranty is limited to the repair, replacement, or refund of the defective product or component.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paul@carrabinejoinery.com. Please note that returns will need to be sent to the following address: 

Carrabine Joinery ,
Sligo Road,
Ballina,
Co. Mayo

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paul@carrabinejoinery.com

Phone:+353 96 22147

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paul@carrabinejoinery.com.